TURİZM SEKTÖRÜNDE KRİZ YÖNETİMİ

2011 Balıkesir Üniversitesi Sosyal Bilimler Enstitüsü Dergisi Cilt 2001/4, Sayı 6

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Crisis is kind of tension that jeopardizes the goals and targets of
organizations by making mechanisms of the institutions complicated and not
easy to communicate.
Ambiguity in business brings risks and risks cause crisis. Crisis in
tourism threatens the country as whole or some institutions and originates from
natural disasters, socio-economic changes, terrorist acts, wrong political
decisions or managerial mistakes. During the time of crisis, institutions search
for new organization plans and "crisis management" corresponds to finding the
best solution to reduce the disadvantages caused by ht e crisis. Managers are faced with making decisions so fast during crisis and the thing that makes it a
tough job is not having enough information, in other words, ambiguous
situations.

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