Hizmet Kalite Algısının Performansa Etkisi: Kocaeli Gölcük Tersanesinde Bir Uygulama
İnsan ve İnsan Bilim Kültür Sanat ve Düşünce DergisiCilt 2018/5, Sayı 15
The aim of this study to determine the service quality perceptions of the individuals whom receiving service from Kocaeli Gölcük Shipyard Data Processing Center (TEBIM) and the effect of this perception on the TEBIM’s performance. SERVPERF model was used as …