Hizmet Kalitesi Ölçüm Yöntemleri ve Yükseköğretimde Stratejik Yönetim Bilgi Kaynağı Yöntem Önerisi
Yükseköğretim ve Bilim DergisiCilt 2018/8, Sayı 2
The purpose of this study is to evaluate comparatively the service quality measurement models and measurement dimensions based on the Servqual Model in higher education and propose a distinctive strategic model. Descriptive analysis method was adopted in the study. The …