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SAĞLIK HİZMET KALİTESİ VE SAĞLIK KURUMUNU TEKRAR TERCİH ETME NİYETİ ARASINDAKİ İLİŞKİ: EĞİTİM VE ARAŞTIRMA HASTANESİ ÖRNEĞİ

2017·Sezer KORKMAZ, Ugur ÇUHADAR

USAYSAD-Uluslararası Sağlık Yönetimi ve Stratejileri Araştırma Dergisi·Cilt 2017/3-legacy-3960, Sayı 1

In today's rapidly changing and increasingly competitive healthcare industry, measuring, evaluating and improving the quality of services provide significant contributions in terms of Competitive advantage and meeting or overcoming patient expectations. This research has examined whether there is service quality …

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QUALITY OF HIGHER EDUCATION IN BANGLADESH: APPLICATION OF A MODIFIED SERVQUAL MODEL

2017·Md. Mamun-ur-Rashid, Md. Zillur Rhman

Problems of Education in the 21st Century·Cilt 2017/75, Sayı 1

Progressive importance, swelling investment, and mounting national and global competition necessitate evaluation of the service quality of higher education. Quantifiable indicators such as student teacher ratio, student number, women participation, establishing new departments, and increase in the number of universities …

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