“hasta memnuniyeti.” için 4 makale
Uşak Üniversitesi Sosyal Bilimler DergisiCilt 2008/1, Sayı 2
Nowadays, it has seen that the health service sector in Turkey and in the world are in a continiously development. In this respect, both public adn private hospitals consider the treatments which are focused on customer satisfaction, and they started …
Karamanoğlu Mehmetbey Üniversitesi Sosyal ve Ekonomik Araştırmalar DergisiCilt 2021/23-legacy-6522, Sayı 41
The study aims to determine the effects of the physician's technical quality and functional quality on the patient's hospital loyalty and physician loyalty and reveal whether patient satisfaction plays a mediating role in these effects. A questionnaire consisting of 6 …
Hacettepe Sağlık İdaresi DergisiCilt 2018/21, Sayı 1
Bu çalışmada, Dışkapı Yıldırım Beyazıt Eğitim ve Araştırma Hastanesi Poliklinik Hizmetlerinde mesai başlangıcındaki gecikmelerde kısa mesaj (SMS) uygulaması ile hasta muayene bekleme süresini en aza indirilmesini sağlamak, poliklinik mesai başlangıç süre takip sürecini kolaylaştırmak, hasta-doktor, doktor-idari birimler arasındaki oluşabilecek olumsuz …
ASOSOURNALCilt 2013/1, Sayı 1
Adoption of customer oriented approach in presentation of health services and the total quality management works and practices that started gaining importance in health sector, are emerging as an inevitable phenomenon in today’s rapidly increasing global competition. The applications carried …