“Service Quality” için 26 makale
Yükseköğretim ve Bilim DergisiCilt 2018/8, Sayı 2
The purpose of this study is to evaluate comparatively the service quality measurement models and measurement dimensions based on the Servqual Model in higher education and propose a distinctive strategic model. Descriptive analysis method was adopted in the study. The …
USAYSAD-Uluslararası Sağlık Yönetimi ve Stratejileri Araştırma DergisiCilt 2017/3-legacy-3960, Sayı 1
In today's rapidly changing and increasingly competitive healthcare industry, measuring, evaluating and improving the quality of services provide significant contributions in terms of Competitive advantage and meeting or overcoming patient expectations. This research has examined whether there is service quality …
International Journal of Social Sciences and Education ResearchCilt 2015/1-legacy-4175, Sayı 1
The hospitality establishments with rising competition conditions of internal and external costumers in accordance with the expectations should understand the service quality approach and should also explain continiously to their personal. Service quality, costumer satisfaction and costumer loyalty are most …
İnsan ve İnsan Bilim Kültür Sanat ve Düşünce DergisiCilt 2018/5, Sayı 15
The aim of this study to determine the service quality perceptions of the individuals whom receiving service from Kocaeli Gölcük Shipyard Data Processing Center (TEBIM) and the effect of this perception on the TEBIM’s performance. SERVPERF model was used as …
Problems of Education in the 21st CenturyCilt 2017/75, Sayı 1
Progressive importance, swelling investment, and mounting national and global competition necessitate evaluation of the service quality of higher education. Quantifiable indicators such as student teacher ratio, student number, women participation, establishing new departments, and increase in the number of universities …
Eğitim ve BilimCilt 2016/41, Sayı 184
Increasing number of higher of education institutions in Turkey brings competition which also features the quality. Service quality in higher education is increasingly spotlighted in recent years. It is important that quality of all services provided by higher education institutions …
MANAS Journal of Social StudiesCilt 2015/4, Sayı 5
Due to the continuous renewal of technology and the current competitive conditions which show very rapid changes, companies offer the goods and services that they produce with similar quality and close prices to the market. The service quality and as …
Celal Bayar Üniversitesi Sosyal Bilimler DergisiCilt 2015/13-legacy-981, Sayı 2
Bu makalede, supermarket perakendeciliği sektöründe kültürlerarası iletişim yetkinliğinin kişisel etkileşim ve müşteri tatmini üzerindeki etkisinin daha iyi anlaşılması hedeflenmektedir. Çalışma üç temel kuramı incelemektedir; kültürlerarası iletişim yetkinliği ve Malezya’nın Klang bölgesindeki önde gelen supermarket perakendecilerinde hizmet kalitesi ve müşteri tatmini …
Celal Bayar Üniversitesi Sosyal Bilimler DergisiCilt 2015/13-legacy-981, Sayı 2
Customer Relationship Management (CRM) and service quality approaches are the most effective ways for retail stores to compete for creating long term brand and customer loyalty by way of ensuring customer satisfaction. Retaining the increasingly sensitive and selective customers has …
International Journal InternaukaCilt 2018/3, Sayı 3
This article describes reception and accommodation service as an integral part of the hotel industry, which aims to meet the needs of hotel guests. The basic level of quality control of the reception and accommodation service and basic teaching methods …
International Journal of Sport, Exercise and Training SciencesCilt 2016/2-legacy-2793, Sayı 1
Aim: The objective of this study is to adapt the “Q-SPORT 14” scale which is a tool to measure service quality for the private sport establishments. Material and Methods: The “Q-SPORT 10” scale, developed by Rial et al. (2010), reliability …
Yükseköğretim ve Bilim DergisiCilt 2019/9, Sayı 1
The success of educational services requires the collective movement of many actors (managers, trainers, administrative staff, students) and the necessity of a system that supplies integrity. However, the quality of services which was provided by these actors should be measured …
International Journal InternaukaCilt 2018/4, Sayı 4
The article analyzes the revealed actual problems of functioning of city passenger vehicles. The task of constructing the model of operation of the route passenger car transport with the consideration of the negative impact on the environment and the quality …
Spor Bilimleri Araştırmaları DergisiCilt 2017/1-legacy-3988, Sayı 1
The aim of the paper is to study the quality of service perceived by the Syrian Refugees who take part in the activities of the youth centre in view of the physical environment, inter reaction and output quality. The universe …
European ResearcherCilt 2015/15, Sayı 94
The aim of this paper is to identify perceived quality of Tunisian public hospitals and its effect on patients’ satisfaction. Our empirical analysis focused on three public hospitals (Charles Nicole, Rabta, Habib Thamer). By means of a questionnaire administered to …
The Turkish Online Journal of Distance EducationCilt 2006/7, Sayı 3
Voice over Internet Protocol (VoIP) is becoming a reality in many organizations. The potential for mobility in voice over wi-fi networks will derive demand for the technology. Wireless VoIP is poised to rival VoIP as an alternative telephony tool. Internet …
İktisadi İdari Bilimler DergisiCilt 2011/1, Sayı 1
Araştırmanın amacı büyük yatırımlar yapılarak kurulan spor merkezlerinde üyelik yenilemelerini etkileyen faktörleri araştırmaya yöneliktir. Özel bir spor merkezindeki 70 kişi üzerinde yapılan 2 ayrı anket sonucunda üyelik yenilemelerini etkileyen en önemli faktörün üyenin devam sıklığı olduğu açıkça görülmektedir. Üyelik yenilemelerinde …
İktisadi İdari Bilimler DergisiCilt 2011/1, Sayı 2-legacy-135
Araştırmanın amacı fitness yapan insanların kulüpten beklentilerini bulmak ve bu yöndeki çalışmalara katkı sağlamaktır. Bu çalışma İstanbul Kemer Golf Country Club üyelerinden oluşan 40 bayan ve 47 erkek olmak üzere 87 kişiye anket sistemi kullanılarak uygulanmıştır. Elde edilen sonuçta üyelerin …
Traektoriâ naukiCilt 2016/2, Sayı 8
The study examined the need to study the satisfaction and loyalty of consumers of educational services in a competitive environment. The study proved that customer orientation is becoming a key principle in the organization of the educational process and the …
Problems of Education in the 21st CenturyCilt 2009/12, Sayı 12
‘Transformation’ became the buzz word in South Africa in 1994. Lots of changes have taken place in all aspects of the new South Africa as a result of democratization and education is not an exception to this reality. The changes …
Kuram ve Uygulamada Eğitim Yönetimi DergisiCilt 2015/21, Sayı 4
The purpose of the study was to determine the relationship between pre-service teachers’ perceptions of quality of school life and school alienation. The study was conducted correlational survey method. This study was carried out on students studying at Kazım Karabekir …
Theoretical & Applied ScienceCilt 2015/21, Sayı 1
In this article there were shown the main features of consumer legal relationship in the sphere of medical education, based on the main principles of developing education system from the point of consumer protection legislation. It is very necessary to …
Problems of Education in the 21st CenturyCilt 2011/37, Sayı 37
Considering that Science and Technology are in the present day the greatest factors in changing the way we live. They have also made the world very small so that we are no longer living in the confined world of our …
USAYSAD-Uluslararası Sağlık Yönetimi ve Stratejileri Araştırma DergisiCilt 2017/3-legacy-3960, Sayı 1
Patients’ planned travels to outside of their home countries to get an affordable and qualified health is defined as medical tourism. Providing health services towards international standards and auditing the service providers within the scope of these standards have an …
International Journal of Cognitive Research in Science, Engineering and Education (IJCRSEE)Cilt 2014/2, Sayı 1
“Excellence plan” is aimed at having high quality and various types of engineering and technical talents who has strong innovation ability and can adapt to the development needs of the economical society，then service for the strategy of making the country …